Call Center Benchmarketing: How Good is "Good Enough (Customer Access Management)

Executives are beginning to recognize the potential of the call center as a significant revenue generator, perhaps one of the surest investments they can make in enhancing and creating customer value and bottom-line profits. Return on investments made in customer accessibility is seldom less than 100% in the first year, and frequently even more if customer lifetime value is included in the equatio...
By Jon Anton
Series: Customer Access Management
Paperback: 108 pages
Publisher: Purdue University Press; 3rd ed. edition (June 15, 2000)
Language: English
ISBN-10: 155753215X
ISBN-13: 978-1557532152
Product Dimensions: 6 x 0.2 x 9 inches
Format: PDF ePub djvu ebook
Reviews:
Cavaet emptor- I should have read the page count before I bought this "book." It's about 80 pages long and very rudimentary. The instruction manual for my smart phone is longer and a more interesting read....
- Call Center Benchmarketing: How Good is "Good Enough (Customer Access Management) epub
- Download Call Center Benchmarketing: How Good is "Good Enough (Customer Access Management) epub
- Call Center Benchmarketing: How Good is "Good Enough (Customer Access Management) text
- 155753215X pdf
- Download English pdf
Here Rontier grit pdf link Goobye iabetes Read Soa or internal meicine ebook casalarodohis.wordpress.com